Legal Framework

The Office of the Ombudsman for the postal sector was established by the Law of 21 March 1991 on the reorganisation of certain economic public companies and operates by virtue of legal, regulatory and contractual provisions.
The most relevant references are to be found below:

The Acts of the Universal Postal Union and the Postal Convention.

http://www.upu.int/

Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services.
Directive 2002/39/EC of the European Parliament and of the Council of 10 June 2002 amending Directive 97/67/EC with regard to the further opening to competition of Community postal services.
Directive 2008/6/EC of the European Parliament and the Council of 20 February 2008 amending Directive 97/67/EC with regard to the full accomplishment of the internal market of Community postal services.

http://www.europa.eu/

Law of 6 July 1971 creating the national postal office "La Poste".
Law of 21 March 1991 on the reform of certain economic public companies.

Relevant articles (articles 43ter, 44, 45ter, 46 and 46ter) related to the Office of the Ombudsman for the Postal Sector in the Law of 21 March of 1991 can be consulted through the following link: http://www.ejustice.just.fgov.be/cgi_loi/change_lg_2.pl?language=fr&nm=1991021064&la=F 

 

Law of 21 December 2006 pertaining to various provisions with a view to the creation of the Office of the Ombudsman for the Postal sector and the amendment of the Act of 13 June 2005 on electronic communications.
Law of 1 April 2007 amending the Act of 6 July 1971 creating La Poste and amending the Act of 26 December 1956 on the Postal Service.
Law of 13 December 2010 amending the Act of March 21, 1991 reorganising certain economic public companies, the Law of 17 January 2003 relating to the status of the regulator of the Belgian Postal and telecommunications sectors and amending the Law of 9 July 2001 establishing certain rules relating to the legal framework for electronic signatures and certification services.
Law of 26 January 2018 pertaining to postal services.


Royal Decree of 9 October 1992 on the Office of the Ombudsman in certain autonomous public companies.
Royal Decree of 13 December 2005 approving the fourth management contract concluded between La Poste and the State.
Royal Decree of 11 January 2006 implementing title IV (Reform of the "Regie der Posterijen") of the Act of 21 March 1991 on the reform of certain economic public companies.
Royal Decree of 11 January 2006 laying down the terms regarding notification and transfer of postal services outside the scope of the universal service and implementing Articles 144quater, par. 3, 148sexies, par. 1, 1.1° and 148septies of the Act of 21 March 1991 on the reform of certain economic public companies.
Royal Decree of 27 April 2007 pertaining to the regulation of the postal service.
Royal Decree of 30 April 2007 pertaining to the regulation of the financial postal services.
Royal Decree of 24 April 2014 pertaining to the regulation of the postal service.
Royal Decree of 17 January 2019 amending the Royal Decree of 12 January 1970 pertaining to the regulation of the postal service.
Royal Decree of 29 March 2019 approving the management contract between the State and the public limited company bpost relating to universal postal service obligations for the period 2019-2023.


Ministerial Order of 20 April 2007 pertaining to the regulation of private letterboxes.
Ministerial Order of 30 April 2007 pertaining to the regulation of the financial postal services.

The Office of the Ombudsman for the Postal Sector has also been recognized as a qualified entity by virtue of the Book XVI of the Code of Economic Law.

Book XVI Out-of-Court Settlement of Consumer Disputes 

https://www.ejustice.just.fgov.be/cgi_loi/change_lg.pl?language=fr&la=F&table_name=loi&cn=2014040441