Rules of Procedure

On this page, you can read and download our rules of procedure.

They provide you with information regarding the kind of complaints the Office of the Ombudsman is required to treat, case handling duration and the procedure usually followed after a case has been submitted.

You can also find all tasks and powers of the Office of the Ombudsman, the way Ombudsmen are appointed and the legal framework within which the office operates. In addition, clear information is provided on how to contact our office.

All information and documents referenced on our website can also, upon simple request, be obtained by e-mail or on any other durable data carrier.

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