Our service is exceptionnally closed on November 21st 2022. You can however still use the complaint form on our website if you wish to submit a complaint.
The Office of the Ombudsman for the Postal Sector deals with all disputes regarding national and international items bearing a maximum weight of 31,5 kilograms.
Individuals, companies, associations, organisations, ... based in belgium or abroad:
for as long as the concerned case is related to a dispute with a postal operator active on Belgian soil and that the plaintiff submitted his complaint to the postal operator in the first place following its internal procedure.