On 2 February, our service will be exceptionally unavailable by phone. However, you can always contact us by e-mail for further information, or file a complaint via our complaints form.

Annual Report 2021

2021 is an atypical year for The Office of the Ombudsman for the Postal Sector. On the one hand, we notice a significant decrease in the type of complaints that has characterized the postal sector for years. On the other hand, The Office of the Ombudsman for the Postal Sector received 1558 customs clearance complaints from recipients related to packages imported in the European Union. A fourfold increase compared to the operating year of 2020.

Please find the information sheet here, with key take aways of the annual report of 2021. The full annual report is available in Dutch and French.

See the information sheet

Information Sheet 2021

The pdf versions of the past annual reports can be consulted here