Our service is exceptionnally closed on November 21st 2022. You can however still use the complaint form on our website if you wish to submit a complaint.
The Office of the Ombudsman for the Postal sector created this site in order to:
The site is regularly updated. Both the design and the management of the site are done with great care. However, should you find any mistake or inaccuracy, we would like to be informed of it in order for us to be able to make the necessary adjustments quickly.
Access to the site of the Office of the Ombudsman for the Postal Sector can be temporarily interrupted in order to carry out adjustments, corrections or maintenance. This may happen at any time and without prior warning.
Unless stated otherwise, the information on this site is free of rights. The use of the information for personal or information purposes is free provided the source is mentioned. To use multimedia information (pictures, logo’s…) prior, written consent is required.
The website of the Office of the Ombudsman for the Postal Sector is based on official texts. If the context of a text on the website differs from an official text, precedence should be given to the official text.
This site only contains general information that does not always suffice for an individual or specific case. The information provided should not be considered as personal, professional or legal advice.
The Office of the Ombudsman for the Postal Sector is not responsible for the content nor for the smooth functioning of other sites that are referred to on our site.
The Office of the Ombudsman for the Postal Sector treats and protects with care all personal information that is provided through the form on this website. This information is saved in automated files that can only be accessed by the Ombudsman or Ombudswoman and their co-workers. The information will only be used to process a complaint.
According to the Act of 8 December 1992 personal data can be consulted and rectified at all times.
The content, use and management of this site are subject to the Belgian law. In case of a dispute, the Belgian courts shall be competent.