On 2 February, our service will be exceptionally unavailable by phone. However, you can always contact us by e-mail for further information, or file a complaint via our complaints form.
The Office of the Ombudsman for the Postal Sector deals with all individual disputes opposing a postal user (either a sender or a receiver) with a postal company or a delivery company active on Belgian soil. In each case we handle, our ultimate goal is to reach an amicable settlement between the postal user and the postal company.
Here you will find answers to the questions you are directing at the Office of the Ombudsman for the Postal SectorFAQ
A complaint filed with the Office of the Ombudsman for the Postal Sector needs to be filed in written form (webform, mail or postal letter). For further information, you may also reach us by phone.Contact
Are you interested in learning about the results achieved by our organisation? You are invited to take a look at our annual reports.Annual Reports