On 2 February, our service will be exceptionally unavailable by phone. However, you can always contact us by e-mail for further information, or file a complaint via our complaints form.
Cookies are small data or text files that websites place on your local computer, tablet, smartphone or other mobile device. Such cookies can have different purposes: for example, you have essential (temporary) cookies, preference cookies (for example with language settings) and tracking cookies (cookies that follow and keep track of your behavior on the website, in order to offer you a more optimal user experience).
Belgian legislation contains some provisions regarding cookies and their use on websites. The Belgian implementation is derived from the European e-privacy directive, but cookie use and cookie legislation are regulated differently in each European country.
You can also find more information about keeping data in the privacy conditions.
These cookies are required as a minimum for the website to work properly. You do not have to give permission for this.
Preference cookies allow the site to remember information that influences the behavior and design of the website, such as your preferred language or the region where you live.
We consult the user statistics of our website via Google Analytics. For this, a number of cookies are loaded when you visit the site. Through these cookies we can track how many visitors consult our website and collect certain demographic data (e.g. country of origin). We keep track of your IP address. The data is also kept for a period of 50 months.
Through the site
When you first visit our site, you will be given the option to accept or reject specific types of cookies. In addition, you can adjust the cookie use per type of cookie at any time.
The above essential cookies cannot be modified. In the end, those cookies are necessary for the site to work. The data that we may collect via these cookies is always anonymous. In this way, identification will never be possible.
Through the browser
In most popular browsers such as Chrome, Firefox, Internet Explorer, Edge and Safari you can determine in the settings which cookies you want to allow on your computer or device. In each browser, you can also choose to delete all cookies that are already on your computer. Please note that you must adjust these settings separately for each browser on each device you use. If you choose not to allow any type of cookies in your browser, including functional cookies, this may have a negative impact on the functioning of our website.